Services

Contact Center Solutions

Inbound & Outbound Call Support

Branded greetings, warm transfers, message taking
Appointment setting & outbound follow-ups
Overflow handling with prioritized callbacks
Outcome notes saved for easy follow-up
Phone bookings are confirmed on the call, then we send a confirmation text/email.

Capture more customer opportunities—even during busy periods.

Live Chat Support

All chat-initiated bookings are confirmed by a live agent via a quick callback; requests are provisional until confirmed.

Email Inbox Management

Timely, brand-aligned replies using your approved templates and tone
Smart triage to tag, route, and prioritize—keeps inboxes clean and searchable
Confirmations, quotes, follow-ups, and file attachments handled end-to-end
Knowledge-base powered answers; out-of-scope items documented and routed—no guesswork

Email booking requests require a quick callback to confirm before anything is added to the calendar.

SMS Messaging

Scheduling & Coordination

Bookings via chat, call, or email into your existing calendar/tool *(chat bookings require a phone number)*
Reminders when paired with automation add-on
Real-time sync with your booking tools
No-show prevention workflows
Confirmation policy: All appointments are confirmed by a live agent before finalizing; until then, requests are provisional.

SLA Reports (on request)

Optional Integrations