Evolve Call Services Privacy Policy
Effective Date: August 6th 2025
1. Introduction
Evolvecall Services Inc. (“Evolvecall”, “we”, “us”, or “our”) is committed to safeguarding the privacy of individuals and maintaining the trust of our website visitors, clients, and business partners. This Privacy Policy outlines how we collect, use, store, share, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, the European Union General Data Protection Regulation (GDPR).
This Privacy Policy applies to all users of our website and services, including individuals who interact with us through contact forms, onboarding requests, live chat, and client service channels. By using our website or services, you consent to the practices described herein.
2. Definitions
• Personal Information means any information about an identifiable individual, including names, contact details, online identifiers, and other data that can be linked to a specific person.
• Processing refers to any operation or set of operations performed on personal information, whether or not by automated means.
• Cookies are small data files stored on your browser that track and store information about your interactions with a website.
3. Data Controller
Evolvecall Services Inc. is the data controller responsible for the processing of your personal data under this policy.
Contact Details: manny@evolvecallservices.com
Company Name: Evolvecall Services Inc.
Address: 17 Engel Street, Vaughan, Ontario, Canada L4L 0M2
Email: info@evolvecallservices.com
4. What Personal Information We Collect
We collect personal information through a combination of direct user input, automated tools, and third-party platforms.
4.1 Information You Provide Directly
This includes, but is not limited to:
• Full name, business email address, phone number, and company name
• Job title and industry sector (if provided)
• Service preferences, billing contacts, or support tickets
• Messages or attachments submitted through forms, email, or live chat
• Information disclosed during onboarding or service customisation
We do not knowingly collect sensitive personal information such as health records, biometric data, or financial account numbers unless explicitly required and consented to for service purposes.
4.2 Information Collected Automatically
When you visit our website, we may automatically collect:
• IP address, browser type and version, operating system, and device information
• Geographic location (region-level, based on IP)
• Interaction data including pages visited, referring URLs, and time spent on each page
• Cookies, session logs, and clickstream data via analytics platforms
4.3 Information from Third Parties
We may also collect limited personal data from third-party sources such as:
• CRM or lead tracking platforms (e.g., HubSpot, Zoho)
• Payment processors (e.g., Stripe)
• Advertising or remarketing platforms (e.g., Facebook/Meta, Google Ads), where permitted by law and consented to where required
5. Legal Basis for Processing
Under PIPEDA, we process personal information based on meaningful consent or where permitted by law. Under the GDPR, we rely on the following legal bases:
• Consent: For email marketing, cookie tracking, and newsletter subscriptions.
• Contractual Necessity: To provide services, process billing, and manage support.
• Legal Obligation: To meet regulatory, accounting, or tax requirements.
• Legitimate Interests: To improve services, secure our systems, and manage client relationships, unless those interests are overridden by your rights.
6. How We Use Your Personal Information
We use the personal data we collect for the following purposes:
• To respond to inquiries, quotes, or support requests
• To onboard new clients and deliver our contact-centre services
• To process transactions and manage billing
• To personalise and improve the website experience
• To send service notices, updates, or marketing emails (only with consent)
• To meet legal, financial, and regulatory obligations
• To detect, prevent, and address technical issues or security risks
We do not use your data for profiling or automated decision-making that has legal or similarly significant effects.
7. Sharing and Disclosure of Information
We do not sell or rent personal information. However, we may disclose or share your data with trusted service providers or in compliance with legal requirements.
7.1 Internal and Contracted Access
We may share data internally with Evolvecall employees or independent contractors who need access to fulfil a business or technical purpose and who are bound by confidentiality obligations.
7.2 Third-Party Service Providers
We may share limited personal data with third-party providers, including but not limited to:
• Web hosting and infrastructure (e.g., Google Cloud Platform, AWS)
• Email and CRM platforms (e.g., HubSpot, Zoho, Brevo)
• Live chat systems (e.g., Tawk.to, Intercom)
• Analytics services (e.g., Google Analytics)
• Payment processors (e.g., Stripe, PayPal)
• Advertising platforms (e.g., Meta/Facebook, Google Ads)
All third-party processors are contractually required to handle data securely and to process it only for the purposes specified by Evolvecall in accordance with privacy laws.
7.3 Legal Disclosures and Business Transfers
We may disclose personal information where required to comply with legal obligations, court orders, or regulatory investigations. In the event of a merger, acquisition, or sale of our company or assets, personal data may be shared with relevant parties under appropriate safeguards.
8. International Transfers of Data
Evolvecall Services Inc. is based in Canada and stores personal data primarily on servers located within Canadian jurisdictions. If you access our services from outside Canada including the United States, the European Economic Area (EEA), or the United Kingdom your data may be transferred to or processed in Canada.
To ensure adequate protection for cross-border data transfers under the GDPR, we implement appropriate safeguards, including:
• Use of Standard Contractual Clauses (SCCs) where applicable
• Data Processing Agreements (DPAs) with key third-party vendors
• Encryption and access controls to mitigate cross-border risk
We take steps to ensure that all personal data, regardless of origin, is subject to a high standard of protection.
9. Cookies and Tracking Technologies
We use cookies and related technologies to:
• Enable core functionality (session management, form submission)
• Collect anonymised analytics via Google Analytics
• Power third-party services like live chat (e.g., Intercom, Tawk.to)
• Support optional marketing campaigns (Meta Pixel, Google Ads)
You will be shown a cookie banner when you visit our site. Non-essential cookies will only be activated if you opt-in. You may disable cookies through your browser settings; however, doing so may affect site functionality.
A full Cookie Policy is available at: [Insert URL or indicate “available on request”]
10. Data Retention
We retain personal data only as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws. Typically:
• Contact records, contracts, and billing data are stored for 6 years
• Email and chat messages are archived for up to 2 years, unless deleted sooner
When data is no longer required, it is securely deleted or anonymised.
11. Data Security
We take appropriate technical and organisational measures to safeguard your personal information. These include:
• HTTPS encryption and SSL certificates
• Encrypted storage and secure data centres
• Two-factor authentication for administrator access
• Staff confidentiality agreements and regular training
Despite our efforts, no online platform is entirely immune to risk. You accept these risks when submitting data online.
12. Your Rights
Under PIPEDA:
You have the right to:
• Access your personal information
• Request corrections to inaccurate or incomplete data
• Withdraw your consent (where applicable)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada
Under the GDPR:
If you are based in the EU or UK, you also have the right to:
• Request deletion (“right to be forgotten”)
• Object to processing based on legitimate interests
• Request restriction of processing
• Request a portable copy of your data
• Be informed about any automated decision-making (we do not use this)
To exercise any of these rights, contact xxxxxxxx. We aim to respond within 30 calendar days.
13. Automated Decision-Making and Profiling
Evolvecall Services Inc. does not engage in any processing activities that result in legal or similarly significant effects on individuals based solely on automated decision-making or profiling.
Specifically, we do not conduct profiling or behavioural predictions that affect your access to services, pricing, eligibility, or outcomes without human review. If such activities are introduced in the future, we will update this policy and ensure all GDPR requirements under Article 22 are satisfied.
14. Third-Party Websites
Our website may contain links to external websites, applications, or services that are not operated or controlled by Evolvecall. Once you leave our site or interact with embedded third-party elements, their privacy policies and terms of use will apply.
We strongly encourage users to review the privacy policies of any external sites they visit. Evolvecall is not responsible for and disclaims all liability in connection with the privacy practices or content of third-party websites.
15. Children’s Privacy
Our website and services are intended for use by individuals aged 16 and over. We do not knowingly collect or solicit personal information from anyone under the age of 16.
If you are a parent or guardian and believe that your child has provided us with personal data without your consent, please contact us immediately at 905-798-7653. We will take steps to promptly delete any such information from our systems.
16. Breach Notification
In the event of a personal data breach that presents a real risk of significant harm, we will:
• Notify affected individuals directly, where feasible
• Notify the Office of the Privacy Commissioner of Canada as required by law
• Take immediate steps to mitigate the breach and prevent recurrence
We maintain a breach log and review all incidents in accordance with our internal breach response policy.
17. Updates to This Privacy Policy
We may update this policy periodically to reflect legal changes or updates to our data practices. When we do, we will revise the “Last Updated” date. If material changes are made, we will post a prominent notice or contact affected users directly, where appropriate.
18. Contacting Us and Lodging Complaints
If you have any questions about this Privacy Policy, wish to exercise your rights, or lodge a complaint, you may contact us:
Evolvecall Services Inc.
17 Engel Street, Vaughan, Ontario, Canada L4L 0M2
Email: manny@evolvecallservices.com
If you are not satisfied with our response, you may contact the:
Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/en/
Toll-free: 1‑800‑282‑1376